Answer: This alert simply notifies you that someone clicked to "Schedule Consult" but didn't ultimately schedule time with you.
The reason Harbor sends this e-mail is that contacts that click to schedule time are high potential prospects.
You want to follow up with them promptly to ensure that they can schedule time with you, if they still want to.
Potential reasons why they didn't successfully schedule time include:
- They clicked to schedule, but changed their minds, or got distracted
- They were confused by your scheduling app
- Your online scheduling app is malfunctioning
- Harbor is not successfully connected to your calendar (contact support if you think this is an issue)